Returns

If you need assistance with a purchase from arrowhomedecor.com, contact customer service to discuss the return conditions applicable to your order.

Return Eligibility

Review the return period, required condition, shipping costs, and any product-specific exclusions disclosed before purchase.

For a change-of-mind return, an item may need to be unused, complete, and suitable for resale, according to the conditions provided when you ordered.

Restrictions involving installed lighting, customized products, or other specially identified items must be clearly disclosed and legally permitted. They do not remove mandatory rights concerning defective or incorrectly supplied goods.

Arranging a Return

Provide your order number, identify the product, and explain your request.

Obtain the correct return address and packing instructions before shipping. Fragile décor, mirrors, and larger fixtures may require particular packaging or collection arrangements.

Any return transportation charge or restocking fee must be properly disclosed and permitted by law.

Product Problems

Contact us promptly if an item is damaged, defective, incomplete, or different from your order. Photos may help when safely available.

Do not use a damaged electrical product or handle broken glass unnecessarily. We will explain the appropriate next steps.

Refunds

When a refund is due, we will confirm the amount and process it through the original payment method unless another suitable arrangement is agreed.

Bank posting times may vary. Mandatory legal refund requirements take precedence over commercial return conditions.